Manager, Operational Resilience

Status: Regular, Full Time

Department: Customer Experience

Location: Markham – 4 days in office

Compensation: $84,264 - $130,609 (including base salary and potential incentive pay)

The Manager, Operational Resilience is responsible for supporting the design, implementation, and maintenance of operational resilience practices across the organization. The role focuses on ensuring critical business processes can continue during disruptions through effective planning, risk assessment, and coordination with operational teams.

This position emphasizes process-level continuity, workforce readiness, and customer experience.

Key Responsibilities

Support the development and execution of the operational resilience framework

Coordinate resilience activities across business units

Embed resilience considerations into operational processes and improvement initiatives

Work with business units to identify and document critical processes, people, suppliers, third parties, facilities, and operational assets

Maintain up-to-date documentation of operational workflows

Facilitate Business Impact Assessments for operational areas, including key service impacts, acceptable downtime thresholds, and recovery priorities

Ensure alignment with business needs and customer expectations

Develop and maintain Operational Continuity Plans (OCPs)

Support business units in defining alternate processes and ensure plans are practical, actionable, and easy to execute

Help implement response procedures and track actions

Maintain communication with operational stakeholders during incidents





Coordinate and support resilience testing activities, including tabletop exercises, scenario-based simulations, documenting outcomes, identifying gaps, and tracking remediation actions

Monitor effectiveness of continuity plans and resilience practices

Support post-incident reviews and lessons learned

Identify opportunities to improve operational resilience through process optimization

Qualifications & Experience

Bachelor’s degree in business, operations or a related field

5–8 years of experience in operations, business continuity, process improvement or risk management

Experience working cross-functionally with business stakeholders

Strong understanding of business operations and process flows

Process mapping and documentation skills

Ability to translate risks into practical operational solutions

Organizational and coordination skills

Robust communication and stakeholder engagement

Analytical mindset with attention to detail

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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📌 Manager - Operational Resilience (Markham)
🏢 Enercare
📍 Markham