Elevate customer service strategies with 407 ETR as a Manager, Customer Operations in Woodbridge. Lead improvements that heighten customer experiences and optimize operations across various channels.In this managerial role, you'll take charge of customer-focused operational strategies, playing a crucial part in coaching direct reports and spearheading process enhancements. Your leadership will ensure the team effectively meets key performance indicators (KPIs)



while fostering employee engagement in a customer-centric environment.Key Responsibilities:- Develop customer experience strategies across multiple channels- Identify and implement process improvements to enhance service- Analyze customer feedback and operational metrics for insights- Lead team performance monitoring against KPIs and targets- Support change management initiatives and employee developmentRequirements:- Bachelor’s degree in Business or related field- 5+ years managerial experience in customer service environments- Proven leadership in customer experience and operational projects- Robust communication and stakeholder management skills- Ability to analyze data and recommend actionable improvementsBecome a pivotal leader in enhancing customer operations at 407 ETR in Woodbridge.#J-18808-Ljbffr

📌 Customer Operations Manager - $116,450 - $150,700 A Year (Winnipeg)
🏢 407 ETR Highway
📍 Winnipeg