Join Zafin in Toronto as the AI Operations Leader, where your leadership will drive the success of AI delivery across client-focused teams. Ensure quality, efficiency, and operational capacity in providing AI agent support.As an integral part of Zafin's AI platform, you will manage operations to support the Embed and Expand phases of delivery. With 6-12 years of experience in shared services or technical support,



your role will focus on enhancing operational metrics and ensuring peak service delivery performance across various client engagements.Key Responsibilities:Deliver consistent AI agent configuration and evaluation supportLead capacity management and resource allocation planningEstablish service-intake and escalation processesMonitor delivery quality and resolve dependency issuesDevelop a high-performing culture of collaboration and service excellenceRequirements:6-12 years in operations managementExperience leading diverse, distributed teamsProficient in managing service quality and operational performanceKnowledge of AI-enabled solutions and workflowsDegree in Computer Science or equivalent experienceDrive operational excellence at Zafin and enhance the delivery of AI-driven services in this energetic role.#J-18808-Ljbffr

📌 Ai Operations Excellence Leader (Toronto)
🏢 Zafin
📍 Toronto