We are currently seeking a Deskside Technician - FTR - Kamloops to join our team in Kamloops, British Columbia (CA-BC), Canada (CA).

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

Purpose of Position

The Deskside Technician provides in office and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

- Receives, reviews, and completes service requests.
- Resolves technical problems transferred from the Service Desk that require an onsite presence.
- Installs and configures a variety of computer hardware and software, communications and peripheral devices.
- Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
- Provides preliminary or routine instruction to customers in systems, applications and protocols.
- Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
- Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

- 1-2 years’ experience with desktop/software support & hardware (break/fix).
- 1-2 years’ experience with application packages.




- Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
- Must have Drivers license and reliable personal transportation.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
- Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
- On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale (2026): CAD

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

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📌 Deskside Technician - FTR - Kamloops
🏢 NTT DATA North America
📍 Kamloops