Provide vital IT support as a Technical Support Analyst at 360°kids, enhancing their IT services for youth and communities in York Region. Your skills will ensure smooth technical operations. Reporting to the Director of Finance and Administration, you will play a crucial role in offering Level 1 support, guiding staff through technology issues, and resolving IT-related challenges.

This position entails close collaboration with third-party vendors to optimize the network and support cybersecurity initiatives vital for protected operations. Key Responsibilities:

- Address Level 1 technical support inquiries from staff
- Conduct hardware diagnostics and repairs
- Collaborate effectively with third-party service providers
- Assist with managing employee access and IT resources
- Ensure compliance with IT security policies Requirements:
- Bachelor’s degree or relevant IT diploma
- 3 years of experience in technical support
- Familiarity with Microsoft Cloud (365, Azure)
- Proven customer service orientation
- Must be able to lift tech devices and travel within the GTA Join 360°kids and leverage your technical skills to foster a positive impact within an inclusive organization dedicated to community welfare.

📌 360°kids Technical Support Analyst (Markham)
🏢 360 Kid
📍 Markham