Field Supervisor - Exiting Installations

The Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Field Supervisor (Service Leader) locates sources for the sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective clients, and ensures it is communicated appropriately. Field Supervisor (Service Leader) creates operational added value through the management of all resources in a satellite branch to meet business targets based on the policies and procedures established by the company.

Customer and Account Management

- Build and maintain favorable client relationships
- Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution and interpret customer concerns in order to mobilise necessary internal resources while minimising cost and disruption

Portfolio Growth and Retention

- Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while reflecting customer requirements and competitive offerings
- Assemble and present information for service and fixed‑priced repair offerings
- Identify and pursue potential customers to drive and support strategic growth objectives
- Analyze customer needs and secure desirable business through application of company products and services
- Work with owner and building management to obtain maintenance agreement, renewal of agreements and updates to their systems to meet new code requirements or through application of new technologies
- Source, analyse, communicate and apply competitive data for competitive advantage and provide recommendations for market‑target pricing

Process Management and Administration

- Develop sales proposals and prepare estimates for the sale of company products and services
- Assure full utilisation of systems and follow best demonstrated practices (BDP)




- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Manage accounts receivable for assigned accounts
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

- Implement customer and company requirements for quality, performance reliability and passenger safety for each location under supervision
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Make sound judgements as related to motivation, training and work assignments for all employees within responsibility, while adjusting manpower to the minimum level and meeting or exceeding customer requirements
- Coach hourly field employees on company methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that foster teamwork and improve quality and productivity
- Manage and support all service work in the area of responsibility within the framework of the financial budget

Process and Quality Management

- Manage an ongoing program of field audits to assure conformance of performance standards of quality, completeness and safety
- Implement route management strategy in support of assuring uniform application of preventative maintenance procedures while controlling manpower to the minimum level
- Provide technical support to sales and field employees
- Ensure ISO compliance





What you bring

- Post Secondary – preferably in Business or Engineering
- 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
- Proficient in MS Office
- Coaching and Mentoring: ability to motivate and guide team members
- Communication: Communicate clearly and articulately; Customer Service: demonstrate customer focus through improving performance; Leadership: possess solid leadership skills
- People Management: Ability to select, train, supervise and evaluate staff
- Persuasion: Persuasion is required both internally and externally. Employees and customers must be motivated to act or react in a manner to support credibility
- Presentation: Ability to present materials clearly
- Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation
- Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

This posting is for an existing Vacancy

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.

The targeted pay range for this position is: $95,000 to $115,000.

The targeted pay range listed reflects base pay only and does not include bonuses, sales incentives, or benefits. Full-time employees may also be eligible for a company bonus, which depends in part on both company and individual performance. In addition, Schindler offers a comprehensive benefits package to eligible employees.

We do not use artificial intelligence in our hiring process.

What’s in it for you?

- Market-competitive salary (commensurate with experience)
- Competitive Bonus Incentive Program or Commission Plan
- Wide range of professional and leadership development opportunities
- Competitive Extended Health, Dental & Vision Plans
- Generous Paid Time Off Plans
- Tuition Reimbursement Program
- Competitive Group RRSP with Company Match

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📌 Field Supervisor - Existing Installations (Service Leader) (Edmonton)
🏢 Schindler Group
📍 Edmonton