Role Summary

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI — answering user questions across the firm’s AI portfolio (Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion)) and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

Qualifications & Experience

Good years in a technical support, service desk or application-support role in an enterprise environment.





Familiarity with M365 and a strong interest in AI products; able to learn current AI tools quickly.

Experience using ticketing and knowledge tools (e.g. ServiceNow, Jira/Confluence).

Strong verbal and written communication, high level of comfort with end-user engagement and a patient listener.

History of reading and writing technical documentation

Expeirence with mentoring team mates and colleagues, strong knowledge-sharing habits, and a history of team development.

For Montreal, bilingual (English/French) is an asset.

📌 AI Engineer/Support (Montreal)
🏢 BULLIT MANAGEMENT SERVICES
📍 Montreal