Lead customer experience and operations at Toronto Hydro as a Director. Drive transformation, ensure compliance, and foster a high-performing workplace in a hybrid setting.In this senior leadership role, you will shape the customer journey by implementing an end-to-end strategy that integrates billing and service transparency. Utilize voice-of-customer insights to manage risks and enhance advocacy, all while optimizing operational excellence through innovative solutions, including AI and automation.Key Responsibilities:Transform customer engagement and operations strategiesEstablish service levels and journey maps for seamless experiencesManage contact center performance and digital adoptionDrive continuous improvement and cost optimization initiativesEnsure compliance and effective governance across operationsRequirements:15 years of leadership experience in customer operations7 years in senior roles managing large teamsStrong background in regulated industriesProven success in managing large-scale contact centersPreferred Master's degree in a related fieldElevate Toronto Hydro's customer services through innovative leadership and operational excellence.#J-18808-Ljbffr

📌 Director Of Customer Experience At Toronto Hydro
🏢 Toronto Hydro
📍 Toronto