About the Role

Toronto Climbing Academy is looking for a reliable, organized, and motivated Assistant Manager to support the daily operations of our climbing gym.

You’ll work closely with management to ensure the gym operates safely and efficiently while supervising staff, supporting customers, and maintaining a positive environment.

Daily Operations

- Oversee daily gym operations, including opening and closing.
- Ensure the facility is clean, organized, and safe.
- Monitor the climbing floor, front desk, and training areas.
- Address operational issues and ensure TCA policies are followed.
- Provide occasional coaching support for classes, camps, and groups when needed.

Staff Supervision
- Supervise and support staff during daily operations.
- Assign tasks and provide guidance and feedback.
- Assist with staff training, communicate daily workflow and priorities, and help coordinate staff coverage.
- Promote strong communication and teamwork.

Customer Service
- Provide friendly, professional service to members and guests.
- Handle customer questions and concerns.
- Assist with memberships, bookings, programs, and inquiries.

Sales & Administration
- Support membership, program, camp, and retail sales.
- Follow up with leads and customer inquiries.
- Process POS transactions accurately and efficiently, following proper cash-handling procedures, including counting, balancing, and securing cash.
- Occasionally make cold calls to prospective customers, schools, organizations, and groups to promote TCA and generate bookings.
- Use Rock Gym Pro (RGP) and other TCA systems.
- Complete administrative tasks as required.

Safety & Facility
- Ensure staff and customers follow safety policies.
- Monitor climbing areas and address safety concerns.
- Conduct facility and equipment checks.




- Report maintenance and safety issues.

Marketing & Community
- Support TCA promotions, events, and community initiatives.
- Assist with social media and promotional activities.
- Help build strong relationships within the climbing community.
- Must be comfortable using Google Suite, Canva, Slack, and other design and marketing software.

Qualifications
- Previous leadership, supervisory, or management experience preferred.
- Climbing experience strongly preferred.
- Strong communication and customer service skills.
- Organized, reliable, and able to multitask.
- Strong problem-solving and decision-making skills.
- Comfortable working in a quick-paced environment.
- Able to work independently and take initiative.
- Comfortable with POS systems, computers, and workplace software.
- First Aid/CPR, climbing certifications, or coaching experience are assets.
- Must have flexible availability, including weekdays, evenings, and weekends.
- Must live in the Greater Toronto Area (GTA).
- Looking for a long-term commitment and someone interested in growing with the organization.

What We Offer
- Full-time position with opportunities for growth.
- Complimentary gym membership.
- Staff discounts and gym benefits.
- Training and career development.
- Opportunities to advance into senior management.
- Positive, active, and collaborative work environment.
- Free on-site parking.

How to Apply Email your resume to [email protected] with “Assistant Manager Application” as the subject line.

Please include

- Your availability
- Years of climbing experience
- Top-rope and/or lead belaying experience
- Previous leadership or management experience

Pay: $18.00-$30.00 per hour

Benefits

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Assistant Manager (East York)
🏢 Toronto Climbing Academy
📍 East York