We are currently looking for a hands‑on Print Services Technician to join our Richmond Hill team. This is a dynamic position where you will support both external clients and internal teams.

The ideal candidate brings strong troubleshooting skills, experience with print support, networking and document solutions, and a solid foundation in a Windows environment.

Details

Type of employment: Full‑Time (100% on site)

Sch: Monday‑Friday | 8:30 AM – 5:30 PM

Salary Range: $60,000 – $80,000 annually

**Use of AI in hiring: NO

Qualifications

- Associate’s Degree in Computer Science or a related field (preferred)
- 2–4+ years of hands‑on IT support experience, including Level 1 and Level 2 troubleshooting in a professional environment
- 2+ years of Experience supporting print management and document management solutions is highly desirable
- 2+ years of experience working with Windows Server operating systems, including user administration and system troubleshooting
- CompTIA A+ certification (required)
- Network+ certification (preferred/asset)
- MCSE or other Microsoft certifications (strong asset)
- Solid understanding of document management principles and workflow best practices
- Ability to learn quickly, work independently, and operate effectively with minimal formal training

Key Responsibilities

- Participating in After Hours Emergency & Scheduled Support – limited
- Deliver technical assistance to clients through phone, email, and remote support tools
- Provide Tier 1 and Tier 2 support for deployed print, scanning, and content management solutions
- Support and maintain customer environments, including: Networked and remote printing solutions, Secure print management platforms (e.g., PaperCut, UniFlow, FollowMe), Cloud‑based fax systems and Document and content management applications
- Investigate, reproduce, and resolve technical issues by identifying root causes
- Troubleshoot and maintain laser printers, multi‑function devices, copier drivers,



and scanning configurations
- Provide support for scanning middleware platforms such as Upland AccuRoute and Nuance
- Work within Microsoft environments, including Windows 7, Windows 11, and Windows Server
- Set up and configure HP laptops, desktops, peripherals, cameras, and other workstation equipment
- Administer Active Directory, Group Policy settings, and manage SQL permissions/connectivity
- Support and maintain virtualized systems where applicable
- Accurately document troubleshooting steps and resolutions to enhance the internal knowledge base
- Escalate high‑priority or complex technical issues to the Technical Support Manager as needed
- Participate in occasional after‑hours emergency or scheduled support coverage

What We Offer

- Competitive salary range
- Health and dental benefits
- Profit‑sharing program and Annual bonus structure
- Supportive and friendly team environment
- On‑the‑job training and knowledge transfer

Interested? Click on the “Apply” button today! Your resume will be confidently forwarded to a Kelly consultant, and you will be contacted. We will not share your personal information with our clients without your prior permission.

Not the right prospect for you? You can create a profile on our Kelly Career Network to be considered for other positions at

About Kelly

Kelly believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and worldwide. We fill positions from entry‑level to management on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals, and ambitions and present you with opportunities that meet your needs. See what we have to offer. Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.

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📌 Printer Technician (Richmond Hill)
🏢 Kelly
📍 Richmond Hill