Role Mandate

Hybrid model currently 2 days a month in office, subject to change

Site Reliability Engineer with strong expertise in Dynatrace to ensure the reliability, performance and observability of large scale, distributed systems.

Responsibilities

- Dynatrace – Full orchestration (all Dynatrace phases, Infra, Synthetic Monitoring, RUM (Real User Monitoring) OS, DB and Incident management)
- Work with application owners, developers, infrastructure teams, and support teams.
- Provide recommendations for improving application performance and reliability.
- Install, configure, and upgrade Dynatrace components.
- Manage Dynatrace tenants, environments, and user access.
- Monitor application health, availability, and performance.
- Track end-to-end transactions across distributed systems.
- Ensure critical business applications meet performance targets.

Skills

- 3+ years Dynatrace experience
- Very familiar with Dynatrace integration with ServiceNow




- Very Familiar with leveraging Dynatrace Davis AI and enabling to its full potential
- Strong knowledge and experience with Dynatrace SRG, workflows, defining guardians, objectives and integration with JIRA/SNOW
- Familiar with integrating SRG into deployment pipelines to in force the usage of SRG as go/no-go decisions
- Very familiar with Dynatrace WCCS framework (Gen-3 Dashboards) from business centric view, experience enabling true E2E observability
- Robust understanding of SRE golden signals (app tier, web tier, DB tier) and how to setup alerts/thresholds accordingly as per SLO/SLI/SLAs
- Proficiency with Dynatrace DQL
- Strong Analytical and problem-solving skills
- Ability to communicate complex technical issues clearly.

Nice to Have

- Background in software development or platform Engineering
- Experience in large enterprise environments

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📌 Platform Engineer (Toronto)
🏢 Intelliswift - An LTTS
📍 Toronto