Job Title: Bike Park Patroller

Location: North Vancouver

Department: Safety

Reports to: Manager, Patrol

Role Status: Full Time / Seasonal / Hourly (August & September)

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime.

We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled.

Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY

As a Bike Park Patroller, you are an essential part of the Mountain Operations team, acting as a safety resource for all staff and guests while ensuring a safe and enjoyable experience in the Bike Park. Under the direct supervision of the Patrol Supervisor and Patrol Manager, Bike Park Patrollers assist in the daily safety operations of the mountain – providing first aid for injured guests and staff, monitoring trail conditions, supporting our Trail Crew team with basic trail maintenance, maintaining safety signage and fencing and responding to emergencies. This position requires Advanced-Level Mountain Biking skills, strong risk management abilities, and the physical fitness necessary to perform in a demanding outdoor environment.

ESSENTIAL JOB FUNCTIONS Provide first aid to injured guests and staff, responding quickly and effectively to incidents

Patrol bike park trails ensuring rider safety and enforcing park rules and regulations

Open and close bike trails according to safety procedures and park conditions

Monitor trail conditions identifying and reporting hazards such as fallen debris, erosion or damaged features

Maintain safety signage, fencing and trail markers to ensure clear communication of trail difficulty and potential risks

Assist with accident investigations and complete detailed incident reports

Educate guests on safety protocols, trail etiquette and bike handling best practices

Respond to emergency procedures as required,



including medical evacuations

Perform gondola, chairlift and tram evacuation/rope procedures if necessary

Assist with park maintenance including minor trail repairs and hazard removal

Collaborate with other departments to ensure overall guest safety across the resort

Other duties as required TRAIL MAINTENANCE RESPONSIBILITIES Support safe and high-quality trail conditions through active participation in basic trail maintenance

Perform raking, reshaping, watering, and minor surface repairs during opening laps and throughout the operating day as required

Identify hazards such as braking bumps, erosion, exposed features, or debris and take appropriate corrective action

Communicate larger maintenance concerns to the Bike Park and Mountain Operations teams

Lead by example in maintaining professional trail presentation standards

Other duties as required SUPERVISORY RESPONSIBILITIES

This position reports directly to the Patrol Supervisor and Patrol Manager, with no direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

Minimum Qualifications: Advanced-level Mountain Biking skills, with experience riding technical trails and features

High level of physical fitness to meet the demands of trail patrol, emergency response, and potential bike-assisted rescues

Minimum 80-hour first aid certification, such as: Occupational First Aid – Advanced

Outdoor Emergency Care

Non-Urban Emergency Care

BC Licensed EMR or PCP Comfortable working at heights with a basic understanding of rope rescue. Internal training will be provided. Strong risk management and decision-making skills in a fast-paced, dynamic environment

Must be able to ride safely and effectively in all weather conditions

Successful candidates must complete a criminal record check upon receiving an offer.

Grouse

Mountain will assist with the process.

Preferred Qualifications: Previous experience in patrol, search and rescue, outdoor guiding or emergency response roles





Experience with trail maintenance and hazard identification

Rope rescue or technical evaluation experience

Experience operating ATV’s or off-road vehicles

Knowledge of bike park operations and trail building

Experience in public relations or customer service

Familiarity with advanced first aid protocols such as Epi-Pen, Entonox or spinal immobilization techniques WORKING CONDITIONS

Bike Park Patrollers perform most of their duties outdoors and may work in all types of weather conditions including rain, heat and rough terrain. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule.

A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require extended periods of riding, lifting, carrying equipment and other manual tasks.

COMPENSATION AND BENEFITS

$23.00 to $26.90/hour

All positions are eligible for the following advantages and perks: Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development

Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service

Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

📌 Bike Park Patrol (Late Summer 2026) (North Vancouver)
🏢 Grouse Mountain Resort
📍 North Vancouver