Customer Service

- Monitor and organize email inboxes.
- Respond to customer inquiries using approved templates.
- Follow up with customers after deliveries.
- Process customer feedback and testimonials.
- Track customer issues until resolved.

Administrative Support

- Maintain Google Drive and organize business documents.
- Prepare weekly reports and dashboards.
- Create and update spreadsheets.
- Maintain Standard Operating Procedures (SOPs).
- Schedule meetings and reminders.
- E-commerce & Order Management
- Manage Shopify orders and subscriptions.
- Prepare production and order summary sheets.
- Track subscription renewals.
- Assist with delivery paperwork.
- Maintain an accurate customer database.

Marketing & Brand Support

- Monitor online customer reviews and prepare response drafts.




- Schedule social media content.
- Update menus, marketing materials, and promotional assets.
- Maintain a catering and customer inquiry tracker.

Sales & Business Development

- Research corporate catering and business opportunities.
- Send outreach emails using approved templates.
- Maintain CRM and lead tracking.
- Schedule social media posts.
- Assist with email marketing campaigns.

Reporting

- Prepare a weekly executive dashboard including:
- Sales
- Orders
- Recent customers
- Subscription growth
- Business development leads
- Customer feedback
- Outstanding action items

📌 Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time) (Mississauga)
🏢 Virtual Coworker
📍 Mississauga