Role Overview

Docebo is building an AI‑powered learning platform to help organizations create, deliver, and manage training. The Sr. Manager, People Operations will shape the future of People Ops, simplifying workflows, embracing automation and AI, and building systems that enable people to spend less time on processes and more time on meaningful work.

Responsibilities

- Lead and continuously improve core People Operations processes across the employee lifecycle, from onboarding to off‑boarding.
- Identify opportunities to simplify workflows, eliminate manual work, and improve service delivery across global teams.
- Partner with People Technology & Analytics to design scalable process and system solutions that improve employee and manager experiences.
- Use data, process mapping, stakeholder feedback, and operational insights to uncover friction and drive meaningful improvements.
- Define and monitor operational metrics, service levels, and process health to ensure continuous improvement.
- Explore practical uses of automation and AI that improve speed, consistency, and employee support while maintaining strong governance and human judgment.
- Build clear documentation, playbooks, and operating standards that help us scale effectively.
- Lead change management efforts that help teams adopt new ways of working successfully.
- Partner across the business on initiatives that impact People Operations, including organizational changes, policy updates, system enhancements, and new programs.
- Ensure our processes meet privacy, compliance, security, and audit requirements across all regions.
- Foster a culture of curiosity, experimentation, and continuous improvement within the People team.

Success Metrics

- Employees and managers can navigate key People processes with less friction and greater confidence.
- Core People Operations workflows are simpler, faster, and easier to scale globally.




- Operational decisions are informed by meaningful data and clear service metrics.
- Automation and AI help us work smarter without losing the human touch.
- Documentation and controls support growth while maintaining quality and consistency.
- People Operations is viewed as a strategic capability that helps the business move faster and operate better.

Qualifications

- 7+ years of experience in People Operations, HR Operations, Business Operations, Program Management, or a related field.
- A proven track record of improving processes, simplifying complexity, and building scalable operations.
- A systems‑thinking mindset and the ability to connect technology, process, data, and employee experience.
- Experience with HR technology platforms such as HRIS, ATS, ticketing, and knowledge‑management systems; experience with Dayforce is a plus.
- Curiosity and comfort exploring automation and AI to improve how work gets done.
- Strong analytical skills and the ability to translate insights into action.
- Excellent communication and stakeholder‑management skills.
- High standards for quality, integrity, and confidentiality.
- Experience in a high‑growth or SaaS environment is strongly preferred.

Benefits

We offer competitive compensation, a comprehensive benefits package, and a culture of trust and empowerment.

- Rewarding Impact: Competitive pay that recognizes the impact, skills, and traits that drive our success.
- Holistic Well‑Being: Programs that support physical,



mental, and financial well‑being.
- Talent Culture: Transparent, equitable, and flexible rewards that enable you to do your best work and stay long‑term.
- Hybrid Work: Three days a week in the office (Tuesday‑Thursday) with flexibility for remote work.
- Financial Wellness: Employee Share Purchase Plan at a 15% discount and a competitive compensation package.
- Well‑Being Covered: Health benefits to get the care you need.
- Rest & Recharge: Paid vacation, company‑wide days, floating holidays, and birthday off.
- Family Support: Leave policies and programs to support parents and families.
- Community: Access to Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors) and company events.

Equal Opportunity Employment

Docebo is an Equal Employment Chance employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. We do not discriminate based on protected veteran status or disability, and we take affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individual requiring reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should email , including the position you’re interested in.

Compensation Range: CA$104.4K – CA$138K

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📌 Senior Manager, People Operations (Toronto)
🏢 Docebo
📍 Toronto