Join a Trusted Legacy of Care at RSR Family Holdings Ltd. We are seeking a highly organized, solutions-driven Care Centre Operations Coordinator to join our New Westminster location. This role is ideal for someone passionate about operational excellence, coordinating people and workflows, solving day-to-day challenges, and driving continuous improvement in a fast-paced environment.

Company Overview:

RSR Family Holdings Ltd. is one of Canada's premier independent family-run funeral homes, serving the Lower Mainland and Vancouver Island with care and compassion for over 115 years; and our journey is far from over. While our focus is meeting the needs of the families and communities we serve, our success is driven by our people. RSR operates 11 locations, and represents exceptional brands such as Kearney Funeral Services, Kearney Burquitlam Funeral Home, Earth's Option Cremation & Burial Services, and Affordable Cremation & Burial, along with our sister companies West Shore Crematoriumand Fraser Valley Crematorium.

You’ll find us at:

www.kearneyfs.com/about-us/careers | www.burquitlamfuneralhome.ca | www.affordablecremationandburial.ca | https://www.earthsoption.com

About Us:

At RSR Family Holdings Ltd., We recognize that our exceptional team is the cornerstone of our success, taking pride in our hard work and strong relationships with colleagues. If you're passionate about your work and value camaraderie, we invite you to join us in our meaningful mission of supporting families in our local communities. Together, we are committed to achieve our shared purpose, which is to help families and communities heal from loss.

Our core values serve as the guiding principles that shape our commitment to excellence in funeral care, being the pillars of our culture and guide our every action:

- Honesty and Integrity: We prioritize honesty in all interactions, ensuring integrity in everything we do.
- Relationship Builders: We value meaningful connections, fostering relationships with our team, community, and stakeholders.
- Perseverance and Grit: We pursue greatness with determination, embracing challenges as opportunities for growth.
- Caring and Compassionate: Empathy drives our compassion, guiding us to care for everyone we serve.
- Upbeat and Fun: Despite challenges, we maintain a positive attitude, finding joy in our work and impacting our world positively.
- Structured and Organized: Organization enables us to deliver exceptional care and service, grounding our values in action.
- Creative and Agile: We innovate and adapt swiftly, providing exceptional results to the families we serve.

If our values resonate with you, and you want to learn, grow, and develop within a team that inspires, shares knowledge, and cares, then please apply!

The Opportunity:

We are seeking a professional, solutions-driven, and people-focused Care Centre Operations Coordinator to support the day-to-day operations of our Care Centre and the locations it serves. The successful candidate will bring strong organization, sound judgment, and a proactive approach to staffing, scheduling, workflow coordination,



and process improvement.

The role offers an annual salary of $55,000 to $65,000, along with quarterly bonus potential, health, dental and insurance benefits, a wellness spending account, and a Company RRSP matching program.

Based at our New Westminster Care Centre, this position works closely with funeral directors, embalmers, management, and support teams to maintain operational continuity, resolve day-to-day challenges, and identify opportunities to improve processes and service delivery.

Key Responsibilities

1. Care Centre Operations & Coordination

- Coordinate the daily receiving, transfer, and preparation of decedents in accordance with regulatory, licensing, and Company standards.
- Coordinate daily operational activities across multiple Care Centre locations to ensure efficient workflow and service continuity.
- Monitor operational demands and proactively identify staffing or workflow issues requiring escalation.
- Maintain Care Centre equipment, supplies, and facility standards to support efficient operations.
- Maintain accurate operational records and documentation.
- Support onboarding, training, and day-to-day operational guidance for Care Centre staff.
- Promote consistent service standards, professionalism, and operational excellence.

2. Staffing, Scheduling & Cross-Location Coordination

- Coordinate staffing schedules across multiple locations to ensure appropriate operational coverage.
- Manage vacation schedules, shift changes, sick calls, and last-minute staffing shortages while minimizing service disruptions.
- Coordinate daily staffing priorities with funeral directors, embalmers, and management.
- Serve as the primary operational contact for staffing and scheduling matters.
- Support workflow coordination between Care Centre locations to maintain operational continuity.
- Identify scheduling challenges and recommend practical operational solutions.
- Review and approve part-time employee timesheets prior to payroll processing, ensuring time records are accurate and complete. Perform timekeeping corrections and manual entries as necessary to address system exceptions, missed punches, or other timekeeping discrepancies.

3. Process Improvement & Operational Excellence

- Identify operational inefficiencies and opportunities to improve Care Centre processes.
- Develop, implement, and maintain standard operating procedures, operational documentation, templates, and tracking tools.
- Support projects focused on improving scheduling, workflow, communication, and operational efficiency.
- Monitor the effectiveness of operational improvements and recommend ongoing enhancements.
- Promote a culture of continuous improvement throughout Care Centre Operations.

4. Reporting,



Documentation & Compliance

- Maintain accurate operational reports, records, trackers, and documentation.
- Ensure compliance with Company policies, regulatory requirements, licensing standards, and operational procedures.
- Maintain confidentiality when handling sensitive employee, client, and operational information.
- Support audits, reporting requests, investigations, and continuous compliance initiatives.

5. Health & Safety

- Support compliance with WorkSafeBC requirements, Company policies, and applicable health and safety legislation.
- Ensure workplace incidents, near misses, and safety concerns are reported, documented, and escalated appropriately.
- Participate in workplace inspections, hazard identification, corrective actions, and follow-up activities.
- Promote safe work practices throughout Care Centre Operations.

Required Skills & Qualifications

- Excellent organizational skills with the ability to coordinate multiple priorities across various locations.
- Strong communication and interpersonal skills with the ability to build collaborative relationships.
- Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
- Demonstrated ability to coordinate staffing, scheduling, and operational workflows.
- Experience developing and improving operational processes and procedures.
- Proficient in Microsoft Office, particularly Outlook, Excel, and Teams.
- Ability to manage confidential information with professionalism and discretion.
- Working knowledge of funeral service operations, applicable legislation, health and safety requirements, and regulatory standards is considered an asset.

Core Competencies

- Reliability and accountability
- Operational judgment and decision-making
- Adaptability and resilience
- Continuous improvement mindset
- Professional communication
- Confidentiality and policy compliance

For candidates who embody these attributes, this position has the potential for further advancement within the company. Compensation (including bonuses and benefits) is competitive and will be tailored to match the qualification and skill of the individual applicant.

We are dedicated to fostering a diverse culture of inclusivity and encourage applicants from all backgrounds to join our team. Our commitment to accessible and barrier-free employment practices ensures a fair and respectful process for all candidates.

Candidates will need to already possess the legal ability to work in Canada, we are unable to sponsor candidates.

We thank you for your application. Candidates shortlisted for the role will be contacted shortly. Thank you for considering RSR Family Holdings Ltd.as a future employer, and for your consideration in joining this amazing team of funeral professionals.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Perks

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Work Location: In person

📌 Care Centre Operations Coordinator (New Westminster)
🏢 Kearney Funeral Services
📍 New Westminster