Drive cloud innovation as a Technical Solutions Engineer specializing in AI networks at Arista Networks. Solve complex customer issues and enhance product performance in a full-time, collaborative environment.
Arista Networks is seeking an experienced Technical Solutions Engineer to troubleshoot and resolve customer concerns related to cloud and hyperscaler solutions. This role emphasizes analytical problem-solving skills and the ability to collaborate effectively across teams. You will be a key player in ensuring customer success by swiftly addressing hardware and software network issues while documenting insights to support product development.
Key Responsibilities:
• Resolve customer concerns during installation and operation
• Investigate complex hardware/software network issues collaboratively




• Document customer communication and recurring technical issues
• Communicate technical problems in multiple contexts
• Collaborate with internal teams for swift resolution
Requirements:
• 3-5 years experience in network troubleshooting
• Knowledge of AI-enabled data center technologies
• Experience with L1, L2, and L3 technologies
• Robust verbal and written communication skills
• Customer-facing experience in technical support roles
Embrace a challenging role that leverages your technical skills to enhance the success of Arista's customers.
#J-18808-Ljbffr

📌 Cloud Technical Solutions Engineer at Arista (Vancouver)
🏢 Arista
📍 Vancouver