Community Marketing Manager – Toronto, in-office Monday to Friday

: Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. Discover a workplace that combines the thrill of entertainment with a supportive and rewarding environment.

KEY RESPONSIBILITIES:

Community Development and Engagement

- Develop and implement comprehensive community management strategies to attract, retain, and nurture a highly engaged player base.

- Cultivate a positive and welcoming community atmosphere by actively participating in discussions, responding to queries, and addressing player concerns promptly.

- Identify and leverage trending topics, events, and industry developments to create engaging content and foster lively conversations.

- Collaborate with cross-functional teams, including marketing, customer support, and product, to align community initiatives with overall business objectives.

Social Media Management

- Manage and monitor the brand’s social media presence, including Facebook, Twitter, Reddit, Discord, and other relevant channels.

- Curate and publish compelling, on‑brand content that resonates with the target audience and encourages community participation.

- Actively engage with players by responding to comments, messages, and mentions, addressing concerns,



and fostering a sense of community.

- Analyze social media metrics and provide insights to optimize content and engagement strategies.

Player Feedback and Advocacy

- Actively collect and consolidate player feedback, ideas, and suggestions from various community channels.

- Communicate player insights to relevant stakeholders, including product, marketing, and customer support teams, to drive continuous improvements.

- Advocate for the community’s needs and ensure their voices are heard within the organization.

Community Events and Gamification

- Plan and execute engaging community events, tournaments, and initiatives to foster a sense of belonging and loyalty.

- Develop and implement gamification strategies to incentivize player engagement and participation.

- Collaborate with the marketing team to promote community activities and drive player participation.

Feedback Collection

- Gather and relay community feedback to relevant departments to help improve products, services, and community satisfaction.

Customer Support

- Connect community members with support teams when necessary to ensure a seamless user experience.

Issue Reporting





- Identify and report any unusual or suspicious activities to social media managers and brand teams.

Analytics and Reporting

- Track and analyze key metrics to measure the success of community growth initiatives.

Requirements

- 3-5 years of proven experience as a Community Manager in the online gambling or gaming industry.

- Exceptional communication and interpersonal skills, with the ability to engage with a diverse player base.

- Strong analytical skills and experience in tracking and interpreting community metrics to drive data-informed decisions.

- Familiarity with popular social media platforms and community-building best practices.

- Maintain active communication on all channels, promptly responding to comments, messages, and questions to foster a positive community atmosphere.

- Excellent problem-solving and conflict resolution skills, with the ability to navigate sensitive situations.

- Passion for creating and nurturing thriving online communities.

- Thorough understanding of the online casino industry, including regulatory requirements, responsible gaming practices, player behaviour, and community dynamics.

Why Join Us?

- Exciting projects using cutting-edge technologies

- Collaborative and supportive work environment

- Market-competitive salary and bonuses,

- Opportunities for career development, growth and advancement

- Fantastic company events

- Benefits including extended healthcare, dental care, vision care, and disability insurance

- On-site leisure facilities,

- On-site parking

📌 Community Marketing Manager (Vaughan)
🏢 Futuretek
📍 Vaughan