Working Title: Continuous Improvement Analyst Job Class: Management Analyst 3 OR Management Analyst 4 Agency: Human Services Dept

- Job ID: 96121
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 08/07/2026
- Closing Date: 08/20/2026
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: DHS-Central Office / MS DHS OCI Project
- Work Shift/Work Hours: Day Shift. 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

- This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
- This posting may be used to fill multiple vacancies.***

As a Continuous Improvement Analyst, you will support the Department of Human Services’ (DHS) efforts to advance the culture of continuous improvement (CI) and innovation. This position initiates, leads, and supports improvement efforts for and with business units throughout the agency. This position also exists to provide CI training, mentorship, and consultation to DHS employees to build CI capacity and drive results within the agency. Responsibilities Include But May Not Be Limited To: Management Analyst 3

- Provide professional and technical knowledge and skills in supporting the improvement of existing and development of new work procedures across the department and throughout the agency.
- Coordinate and conduct data planning, collection, analysis and reporting to support data-driven decision-making in Office of Continuous Improvement (OCI) projects and for other Management Services division initiatives.
- Develop CI-training resources within DHS business areas and provide training and coaching to project team members and team leads for active improvement or innovation projects.
- Manage DHS Office of Continuous Improvement documentation and resources.
- Support other departmental management improvement priorities, based on guidance from the DHS Continuous Improvement Office and CI Leadership Team.

Management Analyst 4

- Lead complex improvement and innovation projects across the department to improve efficiency and effectiveness of business processes.
- Develop, deliver, and evaluate CI training. Contribute to optimization efforts and mentor DHS staff at all levels throughout the agency to build CI capacity.
- Monitor improvement implementation efforts and communicate results to customers to ensure progress and transparency.
- Conduct agency-level analysis and provide DHS leaders with information necessary for decision-making.

Minimum Qualifications Management Analyst 3 Two (2) years of experience with continuous improvement. Experience Must Demonstrate The Following:

- Knowledge of Lean, Six Sigma and/or other continuous improvement methodologies and principles as it relates to supporting improvement efforts within an organization.
- General knowledge of basic project management theory and practice.




- Experience conducting data planning, collection, analysis, and/or reporting.
- Facilitation of continuous improvement events, such as process mapping, root cause analysis, Kaizen, solution brainstorming, and/or solution design sessions.
- Delivery of continuous improvement training on tools, methodologies, or principles.

A Bachelor’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for one (1) year of experience. Management Analyst 4 Three (3) years of experience with continuous improvement.

Experience Must Demonstrate The Following:

- Application of Lean, Six Sigma or other continuous improvement methodologies to evaluate, design, and improve business processes and facilitate multiple improvement projects within an organization.
- Expertise with DMAIC/DMADV or similar methodology to define a problem, analyze data to understand the problem, and identify solutions or process improvements to solve the problem.
- Experience training and/or coaching continuous improvement tools and methodologies.
- General knowledge of project management theory and practice.
- Experience conducting data planning, collection, analysis, and/or reporting.
- Facilitation of continuous improvement events, such as process mapping, root cause analysis, Kaizen, solution brainstorming, and/or solution design sessions.
- Effective communication of timelines, expectations, progress, and results.

A Bachelor’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for one (1) year of experience. OR A Master’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for two (2) years of experience.

Preferred Qualifications

- Certification in Continuous Improvement methodologies such as LEAN, Six Sigma Green or Black Belt certification.
- Experience with SharePoint including creating sites, setting permissions, and creating document libraries.
- Experience modifying and presenting training to groups of varying size.
- Public speaking experience and presentation skills to effectively present complicated information in a simple, understandable way (plain language) while emphasizing the value to the audience.
- Formal training or certification in project management tools or methodology, including experience using project management software and tools (e.g., Smartsheet, Gantt charts, communication plans, task tracking and project plans, etc.).
- Strong understanding of, or experience with, data analysis, interpretation, and synthesis to present accurate and helpful information.
- Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns and simplify technical information for non-specialist understanding.
- Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at (phone hidden) or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Lisa Dejoras at [email protected].

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#,



the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at (phone hidden) or [email protected] for assistance.

About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love. What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include:

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF

- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals:

- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support:

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

📌 Continuous Improvement Analyst - Management Analyst 3 OR Management Analyst 4 (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul