Introduction

We manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget!

Who You'll Work With

We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time!

What You'll Do

- Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success.
- Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans.
- Drive Innovation: We use AI and automation to streamline planning and reporting,



identifying recent ways to improve efficiency!
- Ensure Governance: We monitor financial health and delivery performance using Cisco’s internal tools, ensuring accurate revenue and margin tracking.
- Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge.

- Minimum Qualifications

- Bachelor’s degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification.
- Bilingual Fluency Canadian French + English
- A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans.
- Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.

- Preferred Qualifications

- Additional professional project management certifications.
- Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight.
- Experience with change management and driving operational discipline across large teams.

📌 Customer Program Manager (Quebec City)
🏢 CISCO
📍 Quebec City