Company Description

Canvas Craft Industries Ltd. is Western Canada’s leader in digital can printing for the beverage industry, offering high-quality, customized designs. The company uses cutting-edge digital printing technology to deliver precise, consistent results for a wide range of clients. With the advantage of no minimum order quantities, Canvas Craft supports both emerging brands and established companies.

Team members contribute to a fast-paced, innovative environment focused on reliability, flexibility, and customer satisfaction.

Role Description

We are looking for a highly motivated CUSTOMER SERVICE REPRESENTATIVE to join and support our team, serving the craft beverage market. This role blends exceptional customer service with proactive account coordination. Responsibilities include seamless onboarding of new customers, maintaining positive, lasting customer relationships, and ensuring efficient order fulfillment through internal operational coordination.

In addition to delivering exceptional customer service, this role supports business growth by identifying customer needs, analyzing purchasing trends, and recommending additional products, services, and value-added programs where appropriate.

Be an integral part of the "We Can Do That" culture. This position plays a key role in establishing and growing customer relationships while supporting our mission to become the First Choice for our customers.

Position Summary The Customer Service Representative (CSR) is the primary liaison for our valued craft beverage clients. This role is a hybrid of account management and project coordination, managing the full order lifecycle from initial inquiry and artwork submission to production tracking and final delivery.



The ideal candidate has a strong understanding of the craft beverage market's unique needs, excellent problem-solving skills, and the ability to guide customers through both technical processes and logistical challenges while identifying opportunities to add value and support business growth.

Qualifications

Proven customer support experience, ideally within a manufacturing environment and/or the packaging or printing industry.

Strong organizational skills and detail orientation are crucial for managing complex, multi-version orders and logistics.

Familiarity with CRM, ERP, and/or print management software is required. Experience with customer-facing portals like Retool is a plus. (Experience with Oracle, NetSuite, or any CRM tool is an asset.)

A proven ability to prioritize and manage workload across multiple simultaneous tasks in a high-energy, fast-paced work environment.

High proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

Experience with the craft beer or beverage industry, professionally or personally, is highly valued.

Compensation The salary range for this role is $45-$55k based on experience and growth potential. This role is also eligible for a cell phone allowance, participation in the company bonus program, 3 weeks paid vacation and health and dental benefits.

Canvas CRAFT is an equal prospect employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected, & supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

📌 Customer Service Representative (Burnaby)
🏢 Canvas Craft Industries
📍 Burnaby