Become a Customer Service Advisor for the City of Niagara Falls, delivering exceptional support in a part time role. In this role, you ensure first-contact resolution for diverse customer inquiries across various locations. Join the City’s Customer Service team as a part-time Service Advisor where your expertise in front-line customer service plays a crucial role.

With a focus on providing knowledgeable assistance, you will manage inquiries, complaints, and process financial transactions. Collaboration with team members and effective communication channels will ensure a welcoming environment for all customers. Key Responsibilities:

- Provide timely, knowledgeable service to customers
- Address inquiries and escalate complex issues as needed




- Maintain a positive environment for customer interactions
- Process financial transactions for City services
- Assist with program registrations and office communications Requirements:
- Minimum two years of post-secondary education in Business Administration
- Two years of frontline customer service experience
- Understanding of municipal governance and services
- Proficient in MS Office and CRM systems
- Strong interpersonal skills in team settings Leverage your customer service skills to enhance the experience at the City of Niagara Falls.

📌 Customer Service Advisor Niagara Falls
🏢 Corporation of the City of Niagara Falls
📍 Niagara Falls