Elevate customer satisfaction as the Customer Service Manager in Toronto, ON. With a focus on team leadership and operational excellence, drive change and set high service standards. Join a forward-thinking organization as a Customer Service Manager, leading a team of 18 professionals.

In this full-time, in-office role, you'll optimize processes and improve customer experiences across departments. This position empowers you to make a real impact while collaborating with multiple business functions to streamline workflows. Key Responsibilities:

- Lead and mentor approximately 18 Customer Service professionals
- Oversee complete customer order experience and resolve escalations
- Improve internal processes for service delivery and satisfaction




- Identify opportunities for efficiency and operational excellence
- Act as the liaison between Customer Service and internal departments Requirements:
- 5+ years of progressive Customer Service leadership
- Experience in B2B environments, ideally manufacturing or distribution
- Proven track record in process improvements and team building
- Strong collaboration with cross-functional teams
- Proficient in CRM and ERP systems, Microsoft Excel Drive operational efficiency and customer satisfaction while leading a energetic team in Toronto.

📌 Customer Service Manager in Toronto (Golden Horseshoe)
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📍 Golden Horseshoe