About the Role

This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. The Project Coordinator role is responsible for providing professional level administrative support within our client facing project management team.

Responsibilities

- Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards.
- Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
- Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
- Documentation & Reporting – Draft project telephone scripts and website text, assist in development of business rules as well provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client.

Qualifications

- 1+ year work experience with direct client/customer contact in a professional environment.
- Bachelor’s Degree or other relevant industry experience is preferred.

Required Skills





- Exceptional Attention to Detail with a strong focus on accuracy and quality.
- Excellent Verbal and Written Communication Skills, with the ability to communicate clearly and professionally.
- Advanced Technical Fluency, including the ability to quickly learn and adapt to new technologies and systems.
- AI Fluency, with experience using or navigating tools such as Microsoft Copilot and other AI platforms.
- Ability to Thrive in a Fast-Paced Workplace, effectively managing multiple priorities while meeting deadlines.
- Bilingualism, French and English fluency.

Preferred Skills

- Strong technical aptitude and curiosity, with a broad understanding of technology and the ability to quickly learn and support new tools and systems.
- Comfort working with AI technologies, including Microsoft Copilot and other generative AI platforms.
- Strong research and problem-solving skills, including the ability to gather information, analyze findings, and identify solutions.
- Advanced Microsoft Office proficiency, particularly in Excel, Access, and Outlook.
- Scheduling and calendar management experience.
- Project coordination experience, including tracking projects, managing timelines, and monitoring deadlines.
- Strong documentation and record-keeping skills, ensuring information remains accurate, current, and well organized.

Pay range and compensation package

Pay Rate: $26 - $30 based on experience

Interested?

We invite you to apply today!

📌 Client Services Project Coordinator (Peterborough)
🏢 Synergie Canada
📍 Peterborough