Elevate customer experiences with Google Cloud as a Customer Solutions Developer. Focus on high-touch support and technical troubleshooting in Austin, TX, or Waterloo, ON. As a mid-level Customer Solutions Developer, you will utilize your expertise in web technologies, distributed systems, and software development.

This role involves mentoring junior team members while solving complex customer issues and driving improvements in product support. You will be a key part of a global team offering 24/7 support, helping customers transition smoothly to Google Cloud. Key Responsibilities:

- Troubleshoot and resolve customer-reported technical issues
- Engage with clients to understand and advocate their needs




- Collaborate with internal teams to enhance Google Cloud products
- Ensure 24-hour customer support availability
- Manage technical escalations and critical incidents Requirements:
- Bachelor's degree in relevant field or equivalent experience
- 3 years of experience in customer advocacy or technical support
- Proficient in technologies such as Java, Python, or Go
- Familiar with distributed systems and technical documentation
- Experience working with cloud services preferred Deliver exceptional support solutions and drive customer success at Google Cloud.

📌 Customer Solutions Developer at Google Cloud (Toronto)
🏢 Google
📍 Toronto