Objective

The role of the Joseph Ribkoff Customer Success Specialist is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world class service and an outstanding customer experience. We are engaged to maintain a high degree of efficiency in our fast-paced and agile environment while carrying out transactions and identifying sales and additional opportunities.

By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment by providing additional customer and sales support.

Responsible for : Handling all incoming calls in a timely, efficient and professional manner

Processing all orders and inquiries with careful attention, accuracy and timeliness

Identifying, understanding and assessing customers’ needs and requirements Identifying selling opportunity with customers and ability to suggesting and up-selling new styles

Building concrete relationships with specific clientele through verbal and electronic communications

Supporting the Sales Representatives in assigned territory

Extracting, analyze, and communicate reports to ensure timeliness of delivery of merchandise





Providing accurate and complete information to customers and CRM databases

Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails

Identifying additional sales opportunities through outbound calls to designated territory and various company initiatives

Routing qualified opportunities to the field sales representative for further development Processing all returns and exchange orders in a timely manner

Building strong relationships with internal departments Required QualificationS: 2-3 years of relevant experience in a sales, e-comm, or customer service position, ideally in the fashion industry

Excellent written and verbal communication skills in both French and English

Outstanding negotiation skills with the ability to resolves issues and address complaints

Strong phone presence and experience with call flows

Ability to multitask, prioritize and manage time effectively

Autonomous and resourceful

Capacity to take initiatives and make decisions Ability to work in a fast-paced environment Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Experience with D365 an asset, and Microsoft 365 software

Available full time; Monday-Friday 8h30 am to 5h00 pm

📌 Customer Success Specialist (Dorval)
🏢 Joseph Ribkoff
📍 Dorval