Join Rentman as a Customer Support Specialist, where you'll turn complex inquiries into satisfying solutions. Utilize your expertise to enhance customer experience with our B2B SaaS platform. Based in Utrecht, Rentman is looking for a motivated individual to provide excellent support for our operations management software.

You will interact with customers through Zendesk and Aircall, analyzing their needs and delivering effective solutions promptly. A cooperative spirit is essential as you share insights with colleagues and assist in improving our product offerings. Key Responsibilities:

- Take ownership of customer issues and resolve them swiftly
- Manage and respond to inquiries via Zendesk and Aircall
- Contribute valuable feedback to the Product team
- Work closely with colleagues to achieve team objectives
- Update and enrich the knowledge base in Confluence Requirements:
- 1+ years of customer service experience
- Excellent English communication skills; other languages beneficial
- Strong troubleshooting capabilities
- Familiarity with SaaS platforms preferred
- Adaptability in a dynamic work setting Leverage your communication skills and customer empathy to promote excellence in support at Rentman.

📌 Customer Support Role at Rentman (Toronto)
🏢 Rentman
📍 Toronto