At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

The Network Analyst is responsible for real-time monitoring, triage,

and resolution of incidents across Suncor’s pLTE and field systems networks.

Working within the Field Systems team, you will ensure reliable connectivity for mission-critical systems including autonomous haulage, safety systems, and mobile field operations. You will collaborate with senior analysts, vendors, and site teams to maintain high availability and performance.

Minimum Qualifications

- 3-5 years of experience in network operations or IT support.

- Familiarity with LTE, Wi-Fi, and wired network technologies.

- Strong troubleshooting and analytical skills.

- Experience with monitoring tools and ticketing systems (e.g., ServiceNow).

- Ability to work in a shift-based or rotational support model.

- Knowledge of NetBox, Nokia RAN, or industrial network architecture.

- Experience in mining, energy, or other industrial environments.





- Understanding of ITIL processes and incident management workflows.

Key Responsibilities

- Monitor network health across UE (User Equipment), RAN (eNodeB/gNodeB), transport, core, and security layers.

- Perform triage and prioritization of incidents, events, and service requests.

- Escalate unresolved issues to senior analysts or vendors as needed.

- Conduct daily health checks and trend analysis to proactively identify issues.

- Support lifecycle monitoring, firmware patching, and upgrade planning.

- Maintain documentation and update NetBox with configuration changes.

- Open and manage tickets with managed service providers (e.g., TELUS, Esyey) per Joint Operating Procedures.

- Manage ServiceNow (SNOW) queue, and create/assign tickets as required.

Location and other Key Detail:

- Shift-based or rotational schedule, including on-call support as required.

- You will be working out of our Syncrude Mildred Lake site, Fort McMurray

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel protected, valued and respected.

📌 Digital Operations - Network Analyst (Fort McMurray)
🏢 Suncor Energy Services
📍 Fort McMurray