Become Pigment’s Director of Technical Account Management for AMER, leading efforts to drive customer success through strategic advisory engagements. This role combines visionary leadership with technical acumen to enhance client relationships. In this pivotal role, you will be responsible for expanding Pigment's Success Advisory offerings, ensuring enterprise clients receive exceptional technical support.

As a leader, you will define the operational strategy and foster a culture of collaboration and innovation within your team, aligning technical solutions with business outcomes for maximum client impact. Key Responsibilities:

- Direct the execution of AMER Success Advisory strategy
- Scale advisory services to current heights based on client feedback




- Monitor service delivery for continuous improvement
- Engage in strategic partnerships across departments
- Champion a collaborative, growth-oriented team culture Requirements:
- 5+ years in customer-facing Enterprise SaaS roles
- 2+ years leading a high-performing team
- Strong technical skills in operating models and EPM
- Outstanding communication and collaboration skills
- Data-driven decision-making capabilities Drive impactful changes in enterprise customer experience through technical account leadership at Pigment.

📌 Director of Technical Account Management - AMER (Toronto)
🏢 Pigment
📍 Toronto