Shape customer experiences at Loblaw Digital as the Lead User Experience Researcher. Dive into innovative research initiatives while embracing a human-centered approach in the fast-paced eCommerce setting.In this critical role on a 12-month contract, you'll oversee the research team dedicated to advocating for customer insights across Canada. Collaborating with senior leaders, you'll frame research plans, enhance product roadmaps, and influence strategic direction. Your expertise will drive developments in our Voice of Customer program,



merging qualitative and quantitative data into actionable outcomes.Key Responsibilities:Lead a dedicated research team across all sectorsOwn the Voice of Customer program for key partnershipsRecruit and manage high-performance research practitionersFrame and execute extensive mixed-method research initiativesCollaborate on strategic planning to improve user experiencesRequirements:Minimum 5 years of experience in quantitative research3+ years of management experience in coaching researchersStrong knowledge in AI tool applicationsProven track record of handling multi-method researchAdept at engaging with senior leadership on projectsElevate Loblaw Digital's user experience through impactful research leadership and a commitment to customer advocacy.#J-18808-Ljbffr

📌 Lead User Experience Researcher At Loblaw (Toronto)
🏢 Loblaw Companies
📍 Toronto