Deliver first-level technical support as a Bilingual Service Desk Agent in Montreal. Assist users with hardware, software, and desktop issues while ensuring excellent customer service through various communication channels.

This Tier 1 role requires a strong customer focus and technical aptitude. You will troubleshoot problems via phone, email, and remote tools, all while collaborating with IT and field technicians. The ideal candidate thrives in a teamwork-oriented environment and has proficiency in Microsoft Windows 10, Active Directory, and Office 365.

Key Responsibilities:
• Provide technical support via phone, email, and remote tools
• Log, prioritize, and manage user incidents and requests
• Troubleshoot desktops, laptops, and peripherals issues




• Support Microsoft Windows 10 and Active Directory
• Maintain Service Desk documentation and user guides

Requirements:
• Diploma or degree in Information Technology or related field
• Minimum 1 year experience in Technical Support
• Robust knowledge of Microsoft technologies
• Fluent in English and French
• Availability for rotating shifts

Become a vital part of the IT solutions team in Montreal by leveraging your technical skills and bilingual communication.
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