Job Title: Dispatch Supervisor & Peak Office Administrator

Location: Grouse Mountain Resort, North Vancouver

Department: Mountain Operations

Reports to: Mountain Operations Duty Manager

Role Status: Full Time – Seasonal - Hourly ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime.

We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive setting where service excellence is top priority are encouraged to apply.

Job Summary The Peak Office Administrator and Dispatch Supervisor is responsible for running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently. This position also includes supervising the team of Dispatchers, maintaining office systems and services, organizing office operations and procedures, and providing administrative support to management.

Essential Job Functions Interdepartmental correspondence, general office administration, uploading invoices, reviewing and approving supply requisitions, processing expense forms.

Providing assistance with bookkeeping activities and keeping databases updated

Creating processes, improving office services, and implementing communication procedures.





Administrative assistance to the Mountain Operations and Mountain Maintenance Departments. Payroll, Hiring and training of the Dispatch Team

Ensuring inter-departmental communications are relayed in a timely and effective manner Managing a multi-line switchboard and VHF radios Coordinating communication and dispatching the proper resources in emergency situations Online management of 1Risk platform

Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.

Coordinating, logging, and tracking the transport of goods and patients around the mountain Customer relations with guests that frequent the office. Assisting managers with various office tasks and delegating duties to operations staff Maintaining a clean work environment, assisting with cleaning of staff spaces

Other duties as required Supervisory ResponsibilityProvides direct supervision to our Dispatch team members.

REQUIRED QUALIFICATIONS AND ABILITIES Proficient in Microsoft Office, Powerpoint and Excel Knowledge of 1Risk systems preferred. Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred

Previous multi line switchboard phone & VHF radio experience an asset





Must possess great communication and organizational skills

Ability to multitask and work in a fast-paced setting

Ability to work early mornings, days, evenings, weekends, and some holidays as required WORKING CONDITIONS

This position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.

COMPENSATION AND BENEFITS

$22.66/hour to $26.50/hour

All positions are eligible for the following benefits and perks: Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development

Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service

Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal chance employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

📌 Dispatch Supervisor & Peak Office Administrator (Vancouver)
🏢 Grouse Mountain Resort
📍 Vancouver