Location: Niagara Falls, ON

Status: Full-Time Permanent, On-Site This posting is to fill an existing vacancy.

About the Role The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick‑ups and drop‑offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment. This role offers an hourly wage of $20.90 and includes eligibility for the incentive program.

This position follows a 5:00 a.m. to 5:00 p.m. schedule on a four‑days‑on, four‑days‑off rotation. Flexibility is required to provide vacation relief and team coverage, which may include temporary shift adjustments to the 5:00 p.m. to 5:00 a.m. schedule. Key Responsibilities

Dispatch & Scheduling Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes

Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational needs

Monitor vehicle locations and route progress to ensure on‑time performance

Communicate schedule changes, delays, and updates to drivers in real time Customer & Driver Support Provide clear, professional communication to drivers, passengers, and internal teams

Respond to inquiries regarding pick‑ups, drop‑offs, delays, and service expectations

Assist with resolving service issues, last‑minute changes, and operational challenges

Maintain a high level of customer service and professionalism at all times Operational Coordination Track vehicle availability, maintenance requirements, and driver assignments

Ensure compliance with company policies, safety standards, and transportation regulations

Collaborate with operations, customer service, and management to support daily workflow

Maintain accurate records of trips, schedules, incidents, and operational data Technology & Systems Use dispatching software, GPS tools,



and internal systems to manage routes and schedules

Update trip information, driver assignments, and service notes in real time

Monitor communication channels (phone, radio, email) to support ongoing operations Qualifications &

Skills Strong organizational and multitasking skills with the ability to manage time‑sensitive tasks

Excellent communication skills, both verbal and written

Ability to remain calm and make sound decisions in high‑pressure situations

Strong problem‑solving abilities with attention to detail

Comfortable working in a fast‑paced environment with frequent interruptions

Proficiency with dispatching systems, GPS tools, and basic computer applications

Customer‑service oriented with a qualified and positive attitude

Valid Class G driver’s license or higher (E, B, or C)F Class License, current or willingness to obtain

Valid Passport

Physical ability to lift up to 50 lbs

Clean driving record meeting company insurance requirements Education &

Experience High school diploma required; post‑secondary education in transportation, logistics, or a related field is an asset

Previous experience in dispatching, transportation coordination, or logistics preferred

Experience working in a customer‑facing or fast‑paced operational environment

Familiarity with the Niagara Region and surrounding areas considered an advantage Working Conditions On‑site position in a fast‑paced dispatch office environment

Shift work required, including early mornings, evenings, weekends, and holidays

Frequent communication with drivers, customers, and internal teams

Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes Interview Process

Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call

In-person interview

Background and references

Offer CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

📌 Dispatcher (Niagara Falls)
🏢 CAA Niagra
📍 Niagara Falls