NOTE: Please read this fully and carefully before applying. We are specifically looking for candidates with a clear desire to train for and step into a General Manager role.

About the Role

Are you looking for more than just an hourly job? We are seeking an ambitious, high-energy Customer Service Representative (CSR) who wants to learn our operations from the ground up and step onto a fast-track pathway to becoming a General Manager.

At Domino’s Inglewood, we believe in promoting from within. We don't just want someone to take orders and answer phones—we want an ambitious future leader who aspires to take the keys, lead a team, and run a high-volume, highly successful store.

If you have a solid work ethic, a sharp mind for detail, and the drive to run your own domino's location, we will provide all the hands-on training and leadership development you need to get there.

Career Advancement Pathway

- Phase 1: Customer Service Representative (Months 1–3)
- Master front-of-house operations, order processing, and customer interaction.
- Learn top-tier pizza making, oven management, and dough care protocols.
- Master store opening/closing procedures and basic food safety standard operating procedures.
- Phase 2: Shift Leader / Assistant Manager (Months 3–6)
- Take responsibility for shift management, labor control, and food cost tracking.
- Lead and train team members on the floor during peak rushes.
- Learn inventory management, daily scheduling, and store auditing procedures.
- Phase 3: General Manager Trainee → General Manager (6+ Months)




- Assume full operational leadership of the store.
- Manage P&L;, inventory control, team hiring, scheduling, and local store marketing.
- Drive store profitability and earn performance bonuses.

What You’ll Do Day-to-Day

- Deliver Exceptional Customer Service: Greet carryout customers, handle phone orders with high accuracy, and resolve customer feedback quickly and professionally.
- Master Operations: Prepare food items to exact quality standards, manage product flow at the oven, and maintain a spotless, organized store environment.
- Learn Leadership Skills: Shadow store management to understand operational metrics (Labor %, Ideal Food Cost, Service Times, and Quality Audits).
- Maintain Safety & Sanitation: Enforce strict health standards, personal hygiene guidelines, and food safe practices across all shifts.

What We Are Looking For

- Mandatory Availability: Must be fully available to work evenings, weekends, and closing shifts.
- Transportation Requirement: Must have a reliable mode of transportation or live within very close proximity to ensure dependable arrival for late-night closing shifts.
- Growth Mindset: Strong desire to advance into store leadership and manage a business unit.




- Customer-Centric Attitude: Friendly, approachable, and thriving under fast-paced peak hours.
- Reliability: Punctual, dependable, and consistent across high-demand restaurant hours.
- Communication Skills: Clear spoken English; ability to direct a team calmly and effectively during rushes.
- Prior Experience: Experience in QSR (Quick Service Restaurants), retail, or hospitality is an asset, but attitude and leadership drive matter most.
- Age Requirement: Must be at least 18 years old (for management/equipment operation compliance).

What We Offer

- Competitive Compensation: Competitive starting hourly pay + structured wage increases at each milestone achieved.
- Performance Bonuses: Lucrative incentive structure once stepped into the General Manager role.
- Accelerated Career Growth: Clear, objective milestones to advance quickly based on merit and store performance.
- Employee Perks: Employee discounts on food, team rewards, and continuous hands-on leadership training.

How to Apply If you meet the availability and transportation requirements and are ready to build a real career in restaurant management, apply today with your resume and a brief note on why you want to run a store!

Pay: From $15.00 per hour

Benefits

- Company events
- Flexible schedule
- Store discount

Ability to commute/relocate:
- Calgary, AB T2G 0T1: reliably commute or plan to relocate before starting work (required)

Language:
- English (required)

Work Location: In person

📌 Domino's Customer Service Representative to General Manager (1220 9 Ave SE) (Calgary)
🏢 Domino's
📍 Calgary