Location: Thorold, ONStatus: Full time Permanent, On-Site This posting is to fill an existing vacancy. About the Role

Our Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most. In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds.

With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently. The hourly wage for this role is $22.55.

Key Responsibilities Deliver outstanding member service and act as a professional ambassador for CAA Niagara.

Operate a CAA Niagara fleet-owned service vehicle in response to dispatch calls

Assess vehicles and provide basic roadside services, including: Lockout assistance

Battery testing and replacement

Tire repair and replacement

Vehicle hookup to wreckers (including use of dolly wheels)

Loading vehicles onto flatbed trucks Safely operate towing equipment, chains, straps, and ratchets.

Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.

Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.

Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.

Meet productivity and service goals set by management.

Cross-train and operate light service vehicles, tow trucks, or flatbeds as required

Perform other duties as assigned based on operational needs.

Qualifications & Skills

Must-Haves (BFOR):



A valid Class G driver’s license

Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)

Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses, which include annual background checks and driver abstract reviews A clean driving record to meet our company insurance requirements Other Qualifications &

Skills: Strong customer service skills with the ability to remain calm and professional under pressure

Mechanical and technical aptitude with a basic understanding of vehicle systems

Comfortable using tablets and basic computer technology

Ability to work independently while collaborating effectively with dispatch and team members Education &

Experience Secondary School Diploma preferred

Minimum 2 years of customer service experience

Previous towing or roadside assistance experience considered an asset Working Conditions 24/7 operation, including evenings, weekends, and holidays

Working outdoors in all weather conditions, including inclement weather

Physically demanding role requiring regular use of upper and lower body throughout the shift What’s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance

Virtual healthcare and nurse navigation support

Defined Contribution Registered Pension Plan

Growth, training, and development opportunities

Give Where You Live program (community volunteer program)

Green and Wellness Reimbursement Program

Paid personal and vacation hours Interview Process

Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call

In-person interview

Background and references

Offer CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.

📌 Emergency Roadside Services (ERS) Driver (Thorold)
🏢 CAA Niagra
📍 Thorold