Location

1221 Lynn Valley Road, North Vancouver, British Columbia, V7J 3H2

Summary

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

Operations / Duties & Responsibilities

- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
- Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
- Ensures staffing levels are adequate to effectively operate the business

Human Resources

- Complies with Human Resources Standards
- Hires and/or supports hiring for all departments, excluding Pharmacy
- Maintains wage administration within SLPH guidelines
- Conducts probationary reviews for new hires and annual staff performance reviews
- Manages staff performance through ongoing coaching, action planning, and follow-up
- Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

Finance

- Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
- Meets period, quarterly and annual targets
- Sets individual goals for departments to motivate employees and ensures goals are met
- Develops and executes strategies to improve business efficiency at the store





Qualifications

- Planning, Judgement and Decision Making
- Planning and preparation for Inventory Management
- Use judgment and decision making skills to control expenses
- Provides effective leadership and ongoing mentorship and ensures development of all staff
- Efficient time management skills
- Able to prioritize activities quickly in response to changing initiatives
- Effective organization and planning skills

Experience

- Previous retail management experience for a minimum of 5 years
- Demonstrated ability to drive the business, lead by example and support corporate programs
- Works effectively with management team
- Superior interpersonal, coaching and communication skills
- Strong business and financial acumen
- Solid relationship builder with key internal and external agencies

Benefits

Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Employment Type

Full time

Salary Range

$60,000.00 - $71,000.00 per year

EEO Statement

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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📌 Front Store Manager, Salaried Full Time Flexible Shifts (North Vancouver)
🏢 Shoppers Drug Mart
📍 North Vancouver