Elevate customer experiences with Google Cloud as a Customer Solutions Developer. Focus on high-touch support and technical troubleshooting in Austin, TX, or Waterloo, ON.As a mid-level Customer Solutions Developer, you will utilize your expertise in web technologies, distributed systems, and software development. This role involves mentoring junior team members while solving complex customer issues and driving improvements in product support. You will be a key part of a global team offering 24/7 support,



helping customers transition smoothly to Google Cloud.Key Responsibilities:Troubleshoot and resolve customer-reported technical issuesEngage with clients to understand and advocate their needsCollaborate with internal teams to enhance Google Cloud productsEnsure 24-hour customer support availabilityManage technical escalations and critical incidentsRequirements:Bachelor's degree in relevant field or equivalent experience3 years of experience in customer advocacy or technical supportProficient in technologies such as Java, Python, or GoFamiliar with distributed systems and technical documentationExperience working with cloud services preferredDeliver exceptional support solutions and drive customer success at Google Cloud.#J-18808-Ljbffr

📌 Customer Solutions Developer At Google Cloud (Alton)
🏢 Google
📍 Alton