Balanced Hair Extensions is seeking a highly organized, reliable and proactive Executive & Personal Operations Assistant to support the founder across both business and household responsibilities.

This is not a traditional desk-only executive assistant role. The purpose of this position is to remove administrative, operational and personal responsibilities from the founder’s plate so she can focus on revenue generation, leadership, professional licensing and the long-term development of a specialized hair school.

The right person will be comfortable moving between calendar management, client administration, team follow-up, cleaning, errands and occasional family-related responsibilities. Some days will be structured; other days will require flexibility and good judgment.

Core responsibilitiesExecutive and business support

- Organize and protect the founder’s calendar
- Prepare daily and weekly priority lists
- Coordinate meetings, appointments and reminders
- Reduce unnecessary interruptions by collecting and organizing team questions
- Prepare meeting agendas and document decisions, deadlines and assigned tasks
- Maintain the team task-management system
- Follow up with staff and contractors on overdue work
- Track whether assigned projects have been completed
- Coordinate communication between the founder, financial administrator, marketing team and virtual assistant
- Organize digital files, documents and internal records
- Assist with basic Shopify, administrative and operational tasks when required

Client administration

- Assist with appointment confirmations and rebooking
- Follow up on missing intake forms, contracts, deposits and client documents
- Prepare invoices using approved pricing and information
- Coordinate with the financial administrator regarding payments and outstanding balances
- Maintain client follow-up lists
- Help ensure prepaid-program clients are properly scheduled and tracked
- Support client onboarding and program administration
- Escalate sensitive client situations rather than attempting to resolve them independently

Business and salon operations

- Help maintain an organized, professional and client-ready salon
- Complete or coordinate cleaning and closing checklists
- Assist with laundry, restocking and general organization
- Run business errands, pickups and deliveries
- Monitor supplies and notify the appropriate person when products need to be reordered
- Help ensure workspaces, storage areas and common areas remain functional and presentable
- Identify operational problems before they become emergencies





Personal and household support This role will also include personal-assistance responsibilities intended to free up the founder’s time outside the business.

Responsibilities may include

- Helping with school drop-offs or pickups for the founder’s children
- Running personal and household errands
- Grocery or supply pickups
- Light household cleaning and organization
- Laundry and basic housework
- Scheduling personal or family appointments
- Helping coordinate family logistics
- Completing miscellaneous personal tasks as assigned
- Supporting the founder with day-to-day responsibilities that would otherwise interfere with business leadership and focused work

Child transportation will only be assigned to a candidate who has a valid driver’s licence, a safe driving record, appropriate insurance and a reliable vehicle. What this role is not

This is not a position for someone who:

- Needs every task planned several days in advance
- Waits to be repeatedly reminded
- Avoids cleaning or hands-on responsibilities
- Becomes overwhelmed when priorities shift
- Brings problems forward without attempting to identify a solution
- Is uncomfortable handling both professional and personal tasks
- Treats administrative work as less important than creative work

The successful candidate will understand that no honest task is “beneath” the role. The goal is to protect the founder’s time and keep both business and personal operations moving.

The ideal candidate

You may be a strong fit if you are:

- Exceptionally dependable
- Calm and emotionally regulated
- Comfortable working independently
- Highly organized
- Discreet and trustworthy
- Positive at noticing what needs to be done
- Comfortable following checklists and systems
- Able to communicate clearly and concisely
- Willing to ask questions without requiring constant supervision
- Comfortable working in a salon, office and household environment
- Able to switch between computer work and hands-on responsibilities
- Respectful of confidential business, client and family information

Experience in executive assistance, office administration, hospitality, childcare, household management,



salon administration or client care would be valuable but is not mandatory.

Required qualifications

- Valid driver’s licence
- Reliable transportation
- Safe driving record
- Ability to provide a criminal-record check
- Ability to provide a vulnerable-sector check if required for child-related responsibilities
- Comfortable using Google Calendar, Google Drive, email and basic spreadsheets
- Strong written and verbal communication
- Able to lift and carry routine household or salon supplies
- Legally eligible to participate in the applicable government-funded employment program

Confidentiality and boundaries This position will involve access to confidential information relating to:

- Business finances
- Client records
- Employee matters
- Password-protected systems
- The founder’s calendar
- Family schedules
- Personal and household information

The successful candidate will be required to sign confidentiality, privacy and appropriate-use agreements. Business financial decisions, pricing changes, payroll, refunds, sensitive client matters and employee-discipline decisions will remain with the founder or designated manager.

What success looks like after 12 weeks

- The founder experiences substantially fewer interruptions
- Business and personal tasks are captured in one organized system
- Client invoices, forms and rebooking are handled promptly
- Team deliverables are followed up on consistently
- The founder’s calendar is clean, protected and intentional
- Salon and household responsibilities are no longer repeatedly falling back on the founder

- Recurring processes have been documented
- The assistant can operate independently within clearly defined authority
- The role has measurably recovered several hours of the founder’s time each week

How to apply

Please submit

- Your résumé
- A short written explanation of why this hybrid business-and-personal role interests you
- Your availability

- Confirmation that you have a valid driver’s licence and reliable transportation
- An example of a situation where you noticed a problem, took ownership and resolved it without being repeatedly reminded

In your application, please also answer: A business owner gives you five tasks, receives two urgent client messages and needs a child picked up from school. How would you organize the priorities and communicate your plan?

If selected to move onto the next stage you will be contacted

Pay: From $17.00 per hour

Benefits

- Company events
- Flexible schedule

Work Location: In person

📌 Executive & Personal Operations Assistant (Moncton)
🏢 Balanced Hair
📍 Moncton