Lead exceptional customer service initiatives at the Town of Caledon as the Manager of Service Delivery. You will drive strategic improvements and enhance service excellence across all channels.This is a key leadership role reporting directly to the Director of Corporate Services and the Chief Information Officer. You'll develop and execute creative customer service strategies, mentor a dedicated team, and oversee the operation of contact centers and service delivery processes. Your expertise in customer feedback analysis and technology integration will empower the organization with crucial insights.Key Responsibilities:Oversee corporate contact centers and in-person service operationsDevelop and implement a customer service strategyCreate KPIs aligned with Service Excellence guidelinesCollaborate to build a customer-centric cultureMentor staff to enhance problem-solving capabilitiesRequirements:Minimum 7 years in customer service roles3 years in a leadership capacityDegree in Business Administration or related fieldProficiency in AI-assisted workflowsAbility to work flexible hoursElevate service delivery and optimize customer interactions at the Town of Caledon.#J-18808-Ljbffr

📌 Manager, Service Delivery - C$139,050.7 - C$173,813.4 A Year (Melancthon)
🏢 Town of Caledon
📍 Melancthon