Naosu Wellness is seeking a friendly, organized, and bilingual Front Desk Receptionist / Clinic Administrator to join our multidisciplinary healthcare team in Coquitlam.

This role is an important part of our clinic’s daily operations and patient experience. The successful candidate will be responsible for welcoming patients, managing appointments, supporting clinic flow, handling administrative tasks, and assisting with communication between patients, practitioners, and the front desk team.

Fluency in both English and Korean is required to effectively communicate with our diverse patient community and staff. Experience using JaneApp or similar clinic booking software is strongly preferred.

We are looking for someone who is professional, proactive, detail-oriented, and comfortable working in a fast-paced healthcare or wellness clinic environment.

Responsibilities

- Greet patients and visitors warmly and provide a welcoming clinic experience
- Assist patients with check-in and check-out
- Manage appointment bookings, cancellations, rescheduling, and practitioner schedules using JaneApp
- Answer phone calls, emails, and patient inquiries in a professional and timely manner
- Provide accurate information about clinic services, practitioners, availability, and booking procedures
- Maintain accurate patient records and update information in JaneApp as needed
- Support billing, payment processing, receipts, and direct billing procedures




- Assist with insurance-related inquiries and extended health benefits when applicable
- Communicate with practitioners regarding schedules, patient flow, and appointment needs
- Help maintain an organized, clean, and professional front desk area
- Support daily clinic operations and ensure smooth patient flow throughout the day
- Assist with basic administrative tasks, clinic supplies, and internal communication
- Maintain patient confidentiality and follow clinic privacy policies
- Help create a positive, professional, and team-oriented clinic environment

Experience & Qualifications
- Fluency in English and Korean is required
- Previous front desk, reception, customer service, or administrative experience is preferred
- Previous experience in a medical, wellness, physiotherapy, chiropractic, massage therapy, or multidisciplinary clinic is an asset
- Experience with JaneApp is strongly preferred
- Comfortable using computers, scheduling systems, email, and phone systems
- Strong communication and interpersonal skills
- Friendly, professional, and patient-focused attitude
- Ability to multitask and stay organized in a busy clinic environment
- Detail-oriented with strong time management skills
- Reliable, punctual, and able to work well as part of a team
- Knowledge of direct billing or extended health perks is an asset
- Korean-speaking healthcare clinic experience is an asset

Pay: $18.25-$30.00 per hour

Work Location: In person

📌 Front Desk Receptionist / Clinic Administrator (Fluent in English and Korean is required) (Coquitlam)
🏢 Naosu Wellness
📍 Coquitlam