Job Title: Front Line IT Support TechnicianDepartment: ITLocation: Mt. Washington, Comox ValleyEmployment Type: Full timeWage Rate: $22-25 per hourReports to: IT ManagerAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences.

Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.Our PerksSupportive team environment with mentoring and training.Opportunities for career growth and certification support.Modern tools and technology.A FREE Seasons Pass for you, and family passesHealth and Dental benefits5% RRSP matchingBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob SummaryWe are looking for a Front-Line IT Support Technician who enjoys helping people and solving everyday IT problems.

In this role, you’ll help users with their IT issues, ensure systems run smoothly, and provide friendly, professional assistance across hardware, software, and network environments. This is a hands-on, highly visible front-line role — perfect for someone who enjoys being out in the Resort, helping people face-to-face, and solving both simple and complex IT problems as they arise.



Please note that the regular work week for this role is four days - Friday to Monday, over the weekend,Key ResponsibilitiesServe as the first point of contact for all IT-related issues and requests across the Resort, providing hands-on, on-site support in person and via phoneRespond to IT issues where they occur, travelling across the Resort to offices, lodges, lifts, retail, food & beverage outlets, and operational spaces to resolve problems directlyAssess, troubleshoot, and resolve everyday IT issues (including simple and repetitive requests), escalating more complex issues when appropriate set up, configure, and maintain desktops, laptops, printers, and mobile devicesAssist staff with basic technology needs, such as account management, connectivity issues, printer problems, account access, and device setupEscalate complex issues to senior I.T. staff when requiredDocument issues, solutions, and procedures via internal WikiAssist with system updates, patches, and basic security practicesCommunicate clearly and patiently with users who have a wide range of technical skills and experience.Required Skills & QualificationsStrong problem-solving and troubleshooting skills, including the ability to resolve basic and complicated, high-volume IT requests efficientlyStrong communication and customer service skillsAbility to manage multiple tasks and prioritize effectivelyProven experience in an IT support, helpdesk, or technical support role (or relevant training)Strong understanding of Windows, macOS,



and Linux operating systemsFamiliarity with Microsoft 365, email systems, common business applications and Point of Sale systemsBasic knowledge of networking concepts (LAN, Wi-Fi, VPN)Valid Class 5 driver’s LicenseReliable means of transportation to and from the ResortDesirable (But Not Essential)IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)Experience with remote support toolsBasic knowledge of cybersecurity best practices and legislationExposure to programming or scripting languages such as Go, PowerShell, JavaScript, or similarBasic understanding of databases, including concepts such as tables, queries, and relationships (e.g., SQL)Interest in automation, system integration, or progressing toward more advanced IT rolesResort ConditionsWorking at a Winter Resort means no two days are the same, and that's part of the adventure!

You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out.

Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Mt. Washington is an equal chance employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Mt.

Washington Alpine

Resort and help create exceptional experiences that our guests will cherish for a lifetime!

📌 Front Line IT Support Specialist (Vancouver)
🏢 Priority Dispatch
📍 Vancouver