Peacehold helps Canadian families through the administrative work that follows a death — the notifications, forms, accounts, and deadlines that arrive at the hardest possible time. We’ve been doing this work since 2007, and we do it by request only: no sales, no cold calls, no pressure. Families come to us because they’re overwhelmed, and they leave with one less thing to carry.

We’re hiring a full-time Associate to be the first person those families speak with.

Professionalism, empathy, and reliability are central to our principles. In this role, you’ll be listening attentively, collecting information, answering inquiries, resolving issues, and providing support with patience, accuracy, and a calm, welcoming demeanour. It is steady, detailed work that matters a excellent deal to the people on the other end of the phone.

What it’s like to work here

Peacehold is a quiet, clean, calm and respectful workplace. Associates have their own office and work independently, with full team support. You’ll communicate regularly with families and organizations by phone, email and fax, but internally the days are low-key, consistent and structured.

What you’ll do

- Receive incoming calls and emails from families and take detailed intake information
- Open and maintain client files, ensuring records are accurate and complete
- Prepare and review forms and correspondence using our established templates
- Correspond with government offices and other institutions on a family’s behalf by phone, email and fax
- Track outstanding items and deadlines across multiple active files
- Follow up with families to keep them informed at each stage

What you’ll bring

Required

- High school diploma; post-secondary diploma preferred
- Three or more years of administrative or clerical experience, or equivalent
- Proficiency with MS Office and standard office software
- Typing speed of at least 50 wpm
- Clear, accurate verbal and written communication

We’re also looking for someone who

- Brings genuine warmth and patience to sensitive conversations,



including difficult ones
- Is dependable, and cares about the families and about the quality of their own work
- Enjoys focused, independent work, and knows when to ask for help
- Stays organized across many open files without letting details slip
- Wants to learn and grow with the role

What we offer
- Meaningful work — help families navigate important administrative steps after a loss and make a real difference during a difficult time
- Fair pay — $24.00 per hour to start, with increases based on successful training progression and performance
- Survey Days — positive feedback from the families you serve earns you additional paid time off
- Premium paid health and dental benefits for your overall well-being
- Your own office — not a shared desk in a busy room
- No sales or cold calls — our work is service-based and by request only, with no upselling or pressure tactics
- Established processes — organized, well-tested procedures with tools and templates that make the work manageable and the days predictable
- A supportive team — compassionate, professional, and there when you need them
- Canadian-owned and operated — Peacehold has proudly served families across Canada since 2007

To apply Please email your resume and cover letter (Word or PDF) to [email protected] by August 21, 2026. Tell us a little about why this particular kind of work appeals to you.

Shortlisted candidates will be invited to complete a short skills assessment as part of the interview process.

Learn more about us at www.peacehold.com.

Peacehold is an equal opportunity employer. Accommodations are available on request at any stage of the hiring process — please let us know how we can help.

We read every application and will be in touch with candidates whose experience fits what we’re looking for.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits

- Dental care
- On-site parking
- Vision care

Flexible language requirement:
- French not required

Shift:
- 8 hour shift
- Day shift

Work days:
- Monday to Friday

Work Location: In person

📌 Full Time Associate (London)
🏢 Peacehold
📍 London