Summary

- The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role.

Job Responsibilities

- General Manager Job Duties:

- Promote and embody the company core values, ensuring all team members are committed

- Responsible for providing a safe and secure work environment for all employees

- Promote a Safety-First environment within the workplace

- Prepare and deliver monthly forecast for all flight activities and base expenses

- Manage corporate financial expectations to maximize profit to budget

- Participate in annual budget preparation

- Attend regular QBR’s with clients to represent your base

- Participate in RFP’s as it relates to your station

- Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly

- Manage and maintain carrier/company KPI expectations

- Engage in regular employee/leadership engagement meetings

- Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)

- Adhere to all policies and follow established procedures

- Participate in required meetings, providing input and recommendations

- Conduct appropriate Operational/Safety briefings

- Conduct training and provide ongoing training support to all staff.

- Perform audits ensuring all employees are following Company policies and procedures

- Communicate regularly with your Director as it relates to the operation

- Communicate regularly with all airline customers to foster strong relationships





- Attend weekly/bi-weekly/monthly customer engagement meetings

- Prepare and be able to present financial and operational metrics regularly

- Accountable for meeting or exceeding all safety, financial, and operational objectives

- Assess and develop leadership to maximize potential (succession planning)

- Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.

- Identify high potentials (HIPOTS) for future growth and development within the company

- Actively participates in the Safety Management System (SMS)

- Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence

- Ensure all required training is completed to company standard

- Perform all functions of all operational positions, as needed

- Delegate job duties as required and ensure completion

- Ensure timely execution of all required duties and expectations

- Travel from time to time to alternate locations to provide guidance and support

- Perform other duties as assigned

Work Environment

- Exposure to extreme temperature changes and noise





- May be required to work in a cold room of 4 degrees or less for extended periods of time

- Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand

- Regular standing, bending, and lifting during shift

- Must be able to work at heights up to 25 feet or more depending upon type of aircraft

- Able to perform job duties outside in all weather conditions

Core Competencies

- Efficiently work as part of a team, as well as independently without direct supervision

- Effective verbal and written communication skills, with individuals at all levels of the organization

- Solid financial management background

- Ability to thrive and adapt in a fast-paced environment

- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

- Excellent prioritizing, time management and organizational skills

- Proficient in Microsoft Excel, Word, G Mail, Google Drive

- Attention to detail in all areas of work

- Confident, consistent, decisive personality

- Willingness to learn and adapt to a changing work environment

- Ability to ensure confidentiality of sensitive information

- Strong skills in conflict resolution

- Possess a strong safety focus

- Strong customer service mindset

- Ability to organize and manage multiple priorities

- Excellent interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards and a diverse workplace

📌 General Manager (Kelowna)
🏢 GAT Airline Ground Support
📍 Kelowna