Join Teifi Digital as a Technical Product Support Specialist and enhance client experiences through expert problem-solving. You'll manage support via chats, emails, and calls in a hybrid work model.
This role is pivotal, focusing on in-depth troubleshooting within the Shopify ecosystem. With 1-3 years of experience in technical support or customer success, you will analyze merchant needs and resolve complex issues. Your efforts will directly impact product feedback and design self-service solutions for effective resolution.
Key Responsibilities:
• Own support requests in Intercom via various channels
• Investigate, troubleshoot, and categorize daily ticket volumes
• Reproduce and resolve issues independently through Shopify access




• Maintain communication with merchants during incidents
• Update knowledge base with accurate resources
Requirements:
• 1-3 years in technical support or customer success
• Solid Shopify knowledge, including POS and inventory
• Excellent communication skills for diverse audiences
• Ability to handle pressure and context-switching
• Availability during North American business hours
Enhance your technical support career with a focus on AI-driven solutions at Teifi Digital.
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📌 Technical Product Support Specialist at Teifi Digital (Vancouver)
🏢 Teifi Digital
📍 Vancouver