Overview

Tired of just having a job? At Lavallee Systems, we offer a career – one where you’ll grow, earn well, and make a real impact. Join our award‑winning team and become part of a local company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $135,000, and more importantly, a workplace where you can thrive for years to come.

Benefits

- Bonus based on performance
- Company car
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Tuition assistance
- Vision insurance

Wage and Benefits Package

- Hourly Rate: $45-$50
- Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
- Paid Holidays: 7
- Yearly Bonus
- Term Life Insurance: 100% Company Paid
- Retirement Plan: 3% company match
- Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
- Paid Training and Development

Responsibilities

- Lead and manage daily operations of the service department.
- Supervise and inspire service technicians through training and coaching.
- Supervise dispatchers to make sure revenue is maximized daily.
- Ensure work meets the exceptional standards of the company.
- Resolve escalated customer issues and maintain high levels of satisfaction.
- Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
- Coordinate with office and warehouse to ensure job readiness.




- Assist with hiring, onboarding, and retention of service staff.
- Oversee accurate billing, timesheets, and job documentation.
- Contribute to department budgeting and strategic planning.

Skills / Abilities / Experience

- 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
- Experience with hydronic system service is a plus.
- Proven ability to drive team performance.
- Relentless commitment to customer service.
- Detail oriented, highly organized multi-tasker that is goal driven.
- Familiarity with dispatch/job tracking software (e.g., ServiceTitan).
- Proficiency using a computer and Microsoft Office applications.
- Robust technical knowledge of systems, codes, and service best practices.
- OSHA certification preferred.
- Knowledge of MA licensing requirements is a plus.

About Us

Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement. Lavallee Systems is comprised of professional, highly-trained plumbing and HVAC technicians. We pride ourselves on our solution-based philosophy to make sure we resolve even the most difficult heating, cooling, and plumbing problems.

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📌 SERVICE MANAGER (HVAC / PLUMBING COMPANY) (Greater Sudbury)
🏢 Lavallee Systems
📍 Greater Sudbury