Join Thermea Spa Village Whitby as a full-time Operations Manager focused on customer experience. Create memorable moments while leading a passionate team in a unique wellness workplace. As the Operations Manager, you will oversee guest experiences at Thermea Spa Village, building on five years of relevant industry experience, with at least three in a leadership role.

Your mission is to ensure that every guest leaves feeling rejuvenated and satisfied, maintaining high standards in service and team collaboration. Key Responsibilities:

- Ensure the spa operates smoothly during all member interactions
- Develop and enforce guest experience standards
- Resolve guest complaints effectively and efficiently
- Mentor and support the Guest Experience Supervisor team
- Monitor inventory and departmental performance metrics Requirements:
- College diploma in hospitality or tourism preferred
- Minimum five years experience in wellness or hospitality
- Proficient in MS Office and relevant software systems
- Strong organizational and planning abilities
- First Aid/CPR certification is a plus Elevate the guest experience through leadership and dedication at Thermea Spa Village Whitby.

📌 Guest Experience Operations Manager in Whitby
🏢 Thermea
📍 Whitby