Guest Services Administrator/Front Desk Associate - Lead

Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 2,200 Registered Massage Therapists, Chiropractors, Acupuncturists, Stretch Coaches and Reflexologists across the country, you’ll be part of a team that helps over 90,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short!) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

· Provide outstanding client service, answering telephone calls, emails and booking appointments.

· Welcome clients by greeting and familiarising them to the clinic upon arrival.

· Maintain a working knowledge of all Massage Addict services.

· Managing all client services, including preparation of online forms, and documentation for new and existing clients for all practitioners, processing insurance requests, balancing revenue and insurance claims daily.

· Managing all client bookings, including following practitioner requested treatment plans, follow up calls to rebook clients, addressing email requests.





· Communicate effectively to clients about our membership programs, signing members and managing member appointments effectively and accurately.

· Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

-Laundry and general cleaning

Requirements & Qualifications

· One year of experience within a service-oriented environment, with a focus on administration and sales

· Superior verbal communication and telephone skills

· Professional, good energy, calm, patient and friendly with great people skills

· Excellent organization and multitasking skills and the ability to work in a fast-paced environment.

· Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management

· Access to reliable transportation is a must.

What we offer

· Professional, fun environment

· Passionate team of colleagues

· Hourly wage plus bonus / commission based on membership sign ups.

If you meet our requirements and have related experience, talent, and are looking to work in a supportive workplace, then Massage Addict is the place for you!

Interested in applying?

Visit our website to learn more and submit your resume at MassageAddict.ca/Careers

We thank all applicants but only those qualified will be contacted.

Pay: From $16.00 per hour

Benefits

- Extended health care
- On-site parking
- Store discount

Experience:
- Customer service and sales: 1 year (preferred)

Work Location: In person

📌 Guest Service Administrator Lead (Edmonton)
🏢 Massage Addict Edmonton Harvest Hills
📍 Edmonton