Location: Montreal, 100% on-site, Monday to Friday

Language: Bilingual French and English required, with strong written and spoken communication skills in both languages

Duration: 6-month contract to start

About the Opportunity

Are you a bilingual IT support professional who enjoys solving problems and creating a great experience for the people you support? This opportunity is ideal for someone who combines hands-on technical troubleshooting with strong customer service and can confidently communicate in both French and English.

Whats In It for You

You'll join a collaborative technology environment where you can strengthen your deskside support expertise and gain exposure to a broad range of systems and business applications. This is an opportunity to build relationships, sharpen your troubleshooting skills and contribute to a high-quality support experience.

Your Responsibilities

- You'll provide professional technical support to users in both French and English.
- You'll troubleshoot Windows desktops and laptops, Microsoft 365 applications, hardware, software and peripherals.
- You'll respond to support tickets and in-person requests, tracking issues through timely resolution.
- You'll troubleshoot Outlook and Exchange, including permissions, calendars, email rules and mailbox management.
- You'll work within Active Directory environments and support common user and access issues.




- You'll maintain accurate asset inventories, equipment records and technical documentation.
- You'll collaborate with internal teams and external vendors on break/fix issues, upgrades and maintenance.

Skills and Qualifications

- 2+ years of deskside or desktop support experience, with 24 years preferred.
- Fluency in French and English, with strong written and spoken communication skills in both languages, is required.
- Hands-on experience configuring and troubleshooting Windows computers in an Active Directory workplace.
- Strong Microsoft 365 and Office troubleshooting skills, including Outlook, Word and Excel.
- Experience troubleshooting Outlook/Exchange and web-based applications.
- Working knowledge of LAN/WAN hardware, with familiarity with ServiceNow strongly preferred.
- Strong customer service, problem-solving, documentation and multitasking skills.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

📌 Help Desk (Montreal)
🏢 Altis Technology
📍 Montreal