Job Overview

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. Your energetic and friendly demeanor will set the tone for an exceptional guest experience. In this role, you will handle check-ins and check-outs, manage reservations, and provide outstanding customer service to ensure every guest feels valued and cared for.

Your multitasking skills and hospitality expertise will contribute to creating a warm, efficient, and memorable stay for all visitors.

Duties

- Greet guests warmly upon arrival, providing a positive first impression of the hotel
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
- Handle reservations, cancellations, and modifications with accuracy and professionalism
- Answer incoming calls promptly, using proper phone etiquette to assist with inquiries or direct calls appropriately
- Provide exceptional guest services by addressing questions, resolving issues, and offering local recommendations
- Maintain accurate records of guest information, billing details, and special requests




- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly
- Support multilingual or bilingual guests by communicating clearly in their preferred language

Experience

- Previous experience working in a hotel front desk or customer service role is highly preferred
- Strong communication skills with the ability to handle multiple phone lines simultaneously
- Proficiency in hospitality software systems and multi-line phone systems is a plus
- Demonstrated ability to deliver excellent customer service in fast-paced environments
- Knowledge of basic administrative tasks such as data entry, record keeping, and reservation management
- Multilingual or bilingual abilities are advantageous for serving diverse guests effectively

Join us and be part of a vibrant team dedicated to delivering memorable hospitality experiences! We value energetic individuals who thrive on providing top-tier guest services while maintaining professionalism. This paid position offers an exciting prospect to develop your skills within a welcoming environment that celebrates diversity and excellence in hospitality. Pay: From $18.25 per hour

Work Location: In person

📌 Hotel Front Desk Clerk (Dawson Creek)
🏢 Coast Dawson Creek Hotel
📍 Dawson Creek