We are seeking a friendly and professional Hotel Front Desk Manager to provide exceptional guest services at our hotel. The ideal candidate serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This person will oversee front desk operations and strive for growth within this divison.
This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced hospitality environment.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations and room assignments using multi-line phone systems and front desk software
- Provide information about hotel amenities, local attractions, and services to guests
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Process payments accurately and maintain detailed guest records
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Maintain a clean and organized front desk area at all times
- Uphold phone etiquette standards when communicating with guests and vendors
- Assist with administrative tasks such as answering phones, scheduling, and data entry
- Coaching and mentoring for Front Desk team members.
Skills
- Excellent customer service skills with a friendly demeanor
- Strong communication skills, including proficiency in multilingual or bilingual abilities preferred
- Experience with front desk operations in a hotel or hospitality setting is advantageous
- Ability to operate multi-line phone systems efficiently
- Knowledge of guest services procedures and hospitality standards
- Professional appearance and demeanor suitable for a customer-facing role
- Ability to handle stressful situations calmly and effectively
- Familiarity with hotel management software is a plus
This position offers an engaging prospect to work in a dynamic hospitality environment where guest satisfaction is the top priority. We value team members who are dedicated, personable, and eager to contribute to an outstanding guest experience. Pay: $22.00-$25.00 per hour