Transform customer experiences with Gusto as a Principal Product Manager for our AI-First Service Platform. This role blends strategic vision with hands-on execution in a dynamic workspace. As a Principal Product Manager at Gusto, you will drive core capabilities of our AI service intelligence. This position requires 8+ years of product management experience and familiarity with AI/ML concepts. Your mission will be to design systems that enhance customer interaction through intelligent decision-making and streamlined resolutions. Key Responsibilities:
- Own AI service intelligence capabilities across multiple channels
- Build frameworks to decode customer needs accurately
- Define success metrics for product performance in production




- Manage rapid experimentation and solution deployment
- Collaborate with teams to align operational needs with product decisions Requirements:
- 8+ years in product management, preferably in customer service
- Proficiency in AI/ML, particularly intent classification
- Experience with complex, data-intensive platforms
- Solid cross-functional collaboration skills
- A systems thinker with a bias towards simplicity Lead product innovations in AI and enhance customer experiences at Gusto. #J-18808-Ljbffr

📌 Principal Product Manager At Gusto (Quinte West)
🏢 Gusto
📍 Quinte West